Feedback: Your Voice Shapes Our Work 

Why Your Feedback Matters 

At WHEN, we're deeply committed to delivering authoritative, accurate, and relevant health education. Your experiences and insights are invaluable to us, enriching our ability to serve our diverse audience. Whether you're impressed, puzzled, or disappointed, we want to hear from you. 

Your voice matters, and we respect your privacy. If you prefer, you can submit your feedback anonymously; it will still undergo the same rigorous review process. 

How You Can Reach Us 

The primary way to get your thoughts across to us is by our online form below. Alternatively you can contact us directly via email

 Email: info@when.org.au  

Our Commitment to You 

Once your feedback lands in our inbox, we aim to acknowledge it within 72 hours. It initially goes to our senior management team, followed by a rigorous review by our Clinical Governance Committee, and finally gets reported to our board. 

How We Use Your Feedback 

1. Content Enhancement: Your feedback helps us sharpen the accuracy and relevance of our resources. 

2. Topic Suggestion: Your questions and comments can inspire new subjects for us to explore, ensuring we're covering the health concerns that matter most to you. 

3. Quality Assurance: If you flag it, we investigate it. Our Clinical Governance Committee conducts ongoing reviews, especially when new medical information emerges. 

Feedback's Lasting Impact 

When you voice your thoughts, you become an integral part of a progressive cycle of improvement. Your insights feed into our clinical governance and ultimately influence the board's decisions about future projects and updates.